Welcome to CallCoach Support

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CallCoach by Icana.AI is an AI-powered call quality analysis platform that helps call centres monitor, evaluate, and improve agent performance.

What is CallCoach?

CallCoach automatically analyses call recordings and chat transcripts, providing detailed performance reports and actionable insights for team leaders, managers, and agents.

Key Features

• Automated Call Analysis — AI-driven evaluation of call recordings against your organisation's standards
• Chat Analysis — Analyse chat transcripts alongside voice interactions
• Performance Reporting — Comprehensive dashboards with weekly snapshots, team analytics, and custom graphs
• AI Training — Provide feedback to continuously improve analysis accuracy
• Call Simulator — Practice conversations in a simulated environment

Getting Help

Use the navigation menu to find help on specific topics, or try the search bar at the top of the page.

New to CallCoach?

Start with the Getting Started guide to learn how to log in and navigate the dashboard.

Contact Support

If you can't find the answer you're looking for, contact the Icana.AI support team:

• Email: support@icana.ai
• Website: icana.ai