Weekly Performance Snapshot

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The Weekly Performance Snapshot is a quick-reference tile that appears on both the main Reports page and individual Team Analytics pages. It provides an at-a-glance comparison of performance metrics between the most recent completed week and the previous week.

Location

• Reports Overview Page — first tile in the "Performance Trends" section
• Team Analytics Pages — first tile in the team metrics grid

What the Snapshot Shows

The tile displays a compact table with the following metrics:

• Overall Score (highlighted) — the aggregate performance score across all metrics for the week
• Customer Satisfaction (4–5 out of 5) — percentage of calls/chats with satisfaction ratings of 4 or 5 (only shown if data is available)
• Individual Performance Metrics — all organisation-specific metrics (e.g., Negotiation, Discovery, Communication, Tone of Voice) dynamically loaded based on what's available in your data

For each metric, you'll see:

Column	Description
Current	Score from the most recently completed week
Previous	Score from the week before
Change	Percentage change with a colour-coded indicator

Change indicators:

• Green arrow up — performance improved
• Red arrow down — performance declined
• Grey arrow — no significant change

Week Definition

• The tile uses completed weeks only (Monday–Sunday)
• Data is refreshed weekly on Sundays and becomes available Monday morning
• The "Last updated" timestamp shows when the underlying data was last refreshed

Data Source

All data comes from pre-calculated weekly summaries, ensuring extremely fast loading times (less than 1 second). The same data source powers the trend graphs elsewhere on the page.

Common Questions

The snapshot is showing data from last week, not this week. Why?

The snapshot only shows completed weeks (Monday–Sunday). If it's currently mid-week, the "current" week shown will be the most recently completed full week.

When does the snapshot data get updated?

The underlying data refreshes weekly on Sunday nights. New data typically becomes available on Monday mornings (AEST).

Why does the snapshot show a dash or 0% for Customer Satisfaction?

This metric only appears if your CallCoach reports include customer satisfaction scoring. If you don't see it, or it shows a dash, this metric is not available for your organisation's reports.