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Uploading Call Recordings

The CallCoach Dashboard includes a feature for manually uploading call recordings.

Availability

This feature is primarily intended for demos and initial onboarding before full system integration. Once CallCoach is integrated to automatically ingest call recordings from your call centre system, the manual upload functionality will likely be disabled. If the "Call Recordings" or "Upload Recordings" card on the Main Dashboard is greyed out or indicates "Feature Disabled", manual uploads are not currently active for your organisation.

Accessing the Upload Page

If enabled, click the Call Recordings or Upload Recordings card on the Main Dashboard.

File Upload

  • File Selection — select one or multiple audio files from your computer
  • Supported Formats — .mp3, .wav, .mp4, and .opus
  • File Size Limit — 200MB per file

Note

For .mp4 files, CallCoach will extract the audio and analyse that.

Click Submit to initiate the upload. A loading overlay saying "Processing file(s)..." will appear.

Uploaded Files List

Displays a list of files that have been manually uploaded for your organisation. Each file has a Delete button to remove it from storage.

Common Questions

Is there a limit to the number of files I can upload at once?

While you can select multiple files, uploading a very large number simultaneously might be slow. For batch uploads, it's best to use the automated integration if available.

How long does it take for an uploaded file to be processed?

After submission, files are uploaded and queued for processing by the CallCoach AI. Processing time varies based on file size, system load, and analysis complexity. Results will appear in reports once processing is complete.

I uploaded a file, but I don't see its analysis immediately. Why?

The upload page confirms receipt. AI analysis happens in the background. Once analysed, results are incorporated into reports and analytics according to the usual schedule (e.g., daily reports, weekly metric updates).

The manual upload option is disabled for me. How can I get my calls into CallCoach?

This is normal once CallCoach is fully integrated with your call centre's systems. Calls should be flowing in automatically. If you believe calls are not being ingested, contact your CallCoach administrator or Icana.AI support.